A project’s success depends on communication between the office and the field. However, there are moments when it seems that the field and office staff work in different worlds. Some people who work in offices may never visit a jobsite. Likewise, field employees might never fully comprehend the complexities involved in working with so many multiple suppliers, engineers, designers, architects, and owners.

As a result, misunderstandings and conflict might occasionally come from them. Without the expertise and commitment of the workers on the ground, nothing would ever get done or done correctly, even if the office staff is essential to organising almost every element of the construction project behind the scenes. The project benefits from the talents that each profession contributes, and it is crucial to foster respect and trust among the various participants.

We’ll talk about the heavy price of disconnections between the workplace. Additionally, we will offer practical and doable techniques for enhancing collaboration overall by bridging office and field communication.

High Disconnect Cost:

Conflicts occur frequently on the jobsite. However, just because it’s a frequent issue doesn’t mean you have to accept it. Construction businesses and their teams must take all necessary measures to prevent conflicts from developing into larger problems. Furthermore, project-wide collaboration and coordination must be more flexible than ever to prevent conflict since more meetings, groups, and discussions take place online today.

Nobody wants the extra stress that disagreements and misunderstandings add to a project. Additionally, they are very pricey. According to one study, a jobsite conflict costs an average of $10,948.00. That is merely the norm. If a problem is not resolved promptly and effectively, it could end up costing you tens of thousands of dollars.

Ways to Improve Field and Office Communication in Construction:

Out with the Old

Even though COVID-19’s effects have mostly replaced paper for the construction sector, some businesses still rely on it, particularly for fieldwork. When relying on paper, every adjustment to a plan creates additional potential for errors and mistakes. Additionally, since some employees of the office may currently be based out of their homes, it is quite difficult to engage with them in real time.

The issue is not limited to paper. Utilizing viable answers for your communication problems should be your main focus. If you’re not using a system that enables all of the staff to utilize the very same files and programmes, older technological solutions may also become out of date. Even relying extensively on email for communications has drawbacks because data frequently gets lost in lengthy chains.

The correct technology, which enables each member of your team to centralize data and communications, is the solution, not technology in and of itself. Communication and collaboration between teams are sped up when everyone gets real-time access to all the information they require.

Using Cloud-based resources:

Cloud computing is used by mobile apps that enable real-time communication. Consequently, it involves allowing a programme that each person connects to rather than just downloading apps on cellphones and other devices.

Streamline and Connect Your Technology:

Technology for project management is not necessarily compatible with field-specific technology. As a result, when organizations need it the most, information frequently disappears or is difficult to find. Everyone can be on the same page by implementing a system that links and centralizes workflows for project and field management.

Technology and standardized procedures are also essential. If you don’t have standardized technology, apps, and workflows and only allow your employees to operate according to their preferences, no one will have access to real-time information, making organization activities 10 times more challenging and significantly less accurate. The maintenance of consistency in information, no matter how tiny, can help communication efforts in general.

Use user-friendly software:

There will always be a few employees who are wary about implementing new technology. In addition, certain technology can be outright frustrating if it isn’t immediately obvious how to use it, even though occasionally resistance to adoption can be attributed to broader organizational culture issues. The greatest method to persuade every member of your staff to adopt new platforms or technological advancements is to make sure the tools you select are user-friendly and simple to use.

Even though it may seem obvious, it’s not always simple to put into practice. For instance, something that a project engineer or back office administrator may find simple to use may not be well-liked by the field. The reverse could also be accurate. You need to create a solution that is simple for everyone to use if the goal is collaboration.

The move may still be unpopular with some employees, so it’s crucial to make it required across the board—but not without support. Providing thorough training and a managed transition time will aid in bringing the entire team up to date.

Give data-driven culture top priority

Rework is expensive. Miscommunication is the cause of most rework, and Information is less likely to be lost in the shuffle in an organization with a data-driven culture. By switching to a system that enables all of the touchpoints to interact, you’ll be able to increase productivity, eliminate instances of interpersonal friction, and minimize expensive mistakes.

To conclude:

The basis for a lot of miscommunication on a project is field and office communication, which can still lead to conflict in the construction industry.

Many problems that can arise during the project are reduced to a great extent by bridging the gap in communication between the front desk and the field. Errors are minimized and confidence is higher if your organization functions like a well-oiled machine. Try to adopt digital-first techniques and you’ll be able to minimize risks and dependencies on human errors!