Non-Conformance Reports (NCR)
Raise, disposition, and close non-conformances — with a defensible quality trail from detection to verified sign-off.
Zepth Core module
Non-Conformance Reports (NCR)
Overview
A Non-Conformance Report (NCR) records where work or material has deviated from the specification, drawing, ITP, or approved method statement. Zepth Core turns the NCR from a paper form into a tracked, closed-loop workflow — every non-conformance raised against the responsible package, contractor, and location, routed for disposition, and held open until corrective action is verified.
QA/QC and quality teams raise NCRs from the field with photos and references; the system links each one to its drawing, inspection, or material inspection, assigns the responsible party, and tracks it through review, rework, and re-inspection to closure.
Why it matters
Fewer defects reach handover — non-conformances are dispositioned and verified closed instead of lingering on a spreadsheet.
An audit-ready quality trail — every NCR, photo, disposition, and sign-off is logged for the client, consultant, and ISO 9001 audits.
Faster closure — automated routing and reminders cut the time between raising an NCR and verified corrective action.
Accountability by package and contractor — recurring non-conformances surface against the responsible trade, so root causes get fixed, not repeated.
What you can do
Field capture
Raise an NCR on mobile with photos, location, and references to the breached spec, drawing, or ITP clause — online or offline.
Disposition workflow
Route each NCR for disposition (use-as-is, rework, repair, reject) to the right reviewers, and record the agreed corrective and preventive action (CAPA).
Configurable types & severity
Define NCR categories, severity levels, cause codes, and approval routing to match your project quality plan and QMS.
Linked to the record
Every NCR connects to its inspection, material inspection, drawing, package, and contractor — no orphaned forms.
Closure & re-inspection
Track rework and re-inspection through to verified closure; nothing closes without sign-off from the right authority.
The quality agent reads the NCR against the cited spec and drawing, drafts the disposition and corrective-action note, flags recurring non-conformances against the same package or contractor, and holds it at the gate for your QA/QC manager to approve.
See how the AI worksBest practices
- Tie every NCR to a spec, drawing, or ITP reference so the disposition is defensible.
- Standardise cause codes up front — that is what makes trend analysis and root-cause action possible.
- Set severity-based routing and SLAs so high-risk non-conformances escalate automatically.
- Review the NCR register and its ageing at the weekly quality meeting — track time-to-close, not just count.
Dashboards & reporting
Live NCR register with ageing and status dashboards by package, contractor, and cause code — drillable and exportable for client and ISO 9001 reporting.
Common questions
How do I raise and track an NCR in Zepth?
Raise an NCR from the field or office against the responsible package, contractor, and location, with photos and a reference to the breached spec, drawing, or ITP clause. It routes for disposition, captures the corrective and preventive action, and stays open on the register until re-inspection signs it off — so nothing slips through the cracks.
Read the full answerHow does Zepth’s AI help with non-conformance management?
A built-in quality agent reads the NCR against the cited spec and drawing, drafts the disposition and corrective-action note, and flags non-conformances that keep recurring against the same package or contractor. It prepares the work; your QA/QC manager approves at the gate — the agent never closes an NCR on its own.
What NCR reports and dashboards does Zepth provide?
A live NCR register with ageing and status, sliced by package, contractor, trade, and cause code, plus trend views of the most common non-conformances. Reports export for client, consultant, and ISO 9001 audits, so quality reporting is a click rather than a month-end scramble.
Can I configure NCR types, severity, and approval routing?
Yes. Define your own NCR categories, severity levels, cause codes, and disposition options (use-as-is, rework, repair, reject), and set severity-based approval routing and SLAs so high-risk non-conformances escalate to the right people automatically — matched to your project quality plan and QMS.
How do NCRs connect to inspections and the rest of the project?
Every NCR links to its inspection, material inspection, drawing, package, and contractor on the same project record — no orphaned forms. A failed inspection can raise an NCR directly, and the closed NCR feeds the quality history for that package, so the audit trail is continuous.
How do NCRs support ISO 9001 and client quality audits?
Each NCR keeps a complete, time-stamped trail — who raised it, the evidence, the disposition, the corrective/preventive action, and the verified closure sign-off. That record is exactly what ISO 9001 and client quality audits ask for, available on demand instead of reconstructed after the fact.
Related modules
Terms defined here
Zepth is the construction project delivery platform — it runs construction, procurement and asset management on one record, and does the work: reading the drawings, reviewing the submittals, matching the invoices and flagging the risks, with a human sign-off on anything consequential.
See it on your project.
A short, tailored walkthrough on your real workflow — no generic demo.